Spatial MapSpatial Map
Get started · Account access

Sign up, sign in and reset your password

Create a Spatial Map account with an email code, sign in, show your password as you type, reset a forgotten password in three steps, and sign out.

5 min readUpdated

Your account in short

You sign in to Spatial Map with an email address and a password. Two flows prove you own the address with a 6-digit code sent by email: creating an account, and resetting a forgotten password. The sign-in pages are at app.spatialmap.io.

Create an account

Screenshot · Create your account, step 1
Create your account page with the Email, Verify and Password progress bar, a Work email field with the hint "We'll email you a 6-digit code to verify this address.", a Continue button and an "Already have an account? Sign in" link
Create your account page with the Email, Verify and Password progress bar, a Work email field with the hint "We'll email you a 6-digit code to verify this address.", a Continue button and an "Already have an account? Sign in" link
  1. 1
    Email

    Enter your Work email and click Continue. By continuing you accept the Terms of Service and Privacy Policy linked under the button.

  2. 2
    Verify

    On Check your email, type or paste the 6-digit code and click Verify code. Used the wrong address? Click Change email. If the address already has an account, we email a sign-in reminder instead of a code, so use Sign in instead.

  3. 3
    Password

    On Set your password, choose a password. A checklist under the field turns green as each rule is met. Click Create account & start 7-day trial.

Password ruleWhat it means
At least 12 charactersLength counts most. A short sentence works well.
Mix of at least 3 of: lowercase, uppercase, digits, symbolsFor example, lowercase letters, digits and a symbol.
Not a commonly guessed passwordPasswords like "password123" or "qwertyuiop" are refused.

Your account and your first workspace are created together, and you are signed in. The workspace starts on a 7-day free trial with room for up to 5 facilities. See Plan and billing.

About the 6-digit code

  • A code is valid for 10 minutes.
  • After 5 wrong tries the code stops working ("Too many incorrect attempts"). Request a new one.
  • Resend code becomes available after a 60-second countdown. If you ask for several codes in a row, the wait gets longer and the page says so.
  • If you use Gmail or Outlook, the code screen has an Open Gmail or Open Outlook link.
  • After you verify, you have 15 minutes to set the password. If that window runs out, you go back to the first step with "Your verification window expired". Ask for a new code and carry on.

Code not arriving? Check your spam or promotions folder first. More fixes are in Troubleshooting.

Sign in

Screenshot · Sign in
Spatial Map sign-in page titled "Welcome back" with Email and Password fields, an eye button to show the password, a "Forgot password?" link, a Sign in button and a "Create an account" link
Spatial Map sign-in page titled "Welcome back" with Email and Password fields, an eye button to show the password, a "Forgot password?" link, a Sign in button and a "Create an account" link
  1. 1
    Enter your email and password

    Use the address you signed up with. To check what you typed, click the eye button in the password field (Show password). Click it again to hide it. If Caps Lock is on, a "Caps Lock is on" warning appears under the field.

  2. 2
    Click Sign in

    You land on your Dashboard. If a page sent you to sign in, for example a report link a teammate shared, you go back to that page.

MessageWhat to do
Incorrect email or password.Check the email address, then retype the password (it is already selected for you). Still stuck? Reset it.
Too many attempts. Please wait … before trying again.Sign-in is paused for a short while. The button counts down; try again when it reaches zero.
You’re offline. / Can’t reach Spatial Map right now.Check your connection and try again.

Reset a forgotten password

Click Forgot password? under the password field. If you have already typed your email, it is filled in for you.

Screenshot · Reset your password
Reset your password page, step 1 of 3 (Email, Verify, New password), with an Email field, a Send reset code button and a Back to sign in link
Reset your password page, step 1 of 3 (Email, Verify, New password), with an Email field, a Send reset code button and a Back to sign in link
  1. 1
    Email

    Enter the email you sign in with and click Send reset code. For privacy, the page answers the same way whether or not an account exists: "If an account exists for …, we’ve sent it a 6-digit code."

  2. 2
    Verify

    Enter the code and click Continue. The same code rules apply: valid for 10 minutes, with Resend code after a countdown.

  3. 3
    New password

    On Choose a new password, type the new password twice (New password and Confirm password). It must meet the same rules as at sign-up. Click Reset password.

You see Password updated. The reset signs you out on every device, including this one, so click Continue to sign in and sign in with the new password. If the reset session expires before you finish, you go back to step 1 with "Your reset session expired".

Staying signed in and signing out

  • A sign-in lasts 7 days in that browser. After that, you are asked to sign in again.
  • When your password changes, every other session ends. Those browsers show "Your password was changed, so you’ve been signed out." with your email filled in.
  • To sign out, open the account menu at the bottom of the sidebar (your name and email) and choose Sign out. This signs out the current browser only.